Privacy Policy
Effective Date: January 1st, 2025
Important Notice Regarding Text Messaging Data
Sky Force Logistics (a DBA of Immensity Solutions LLC) does not share customer opt-in information—including phone numbers and consent records—with any affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use the data we collect to:
- Provide and improve our dispatch services
- Process transactions and payments
- Communicate with you about inquiries, appointments, and service updates
- Enhance website functionality and user experience
- Ensure security and prevent fraud
- Maintain records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms
By opting into our SMS messaging services, you agree to receive text messages from Sky Force Logistics (a DBA of Immensity Solutions LLC) related to our services—including dispatch updates, appointment reminders, customer support, and important notifications.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message; no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content
- Message frequency varies based on your interactions with our business
- Messages are directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support
- Reply "HELP" for assistance, or contact us at info@skyforcelogistics.com
- Customer support is available during regular business hours
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors who support our operations (such as customer service). In all other cases, text messaging originator opt-in data and consent records are excluded—this information is never shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
- Third-party vendors who assist in our operations (e.g., payment processing, dispatch coordination, appointment scheduling)
- SMS aggregators and providers solely for delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance
- When required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers
- In case of mergers, acquisitions, or sale of assets
- Your data remains protected under this policy
All of the above categories exclude text messaging originator opt-in data and consent; this information is never shared with any third parties, except with aggregators and providers of SMS services as necessary to deliver the messages you requested.
5. Data Security
We use reasonable security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
That said, no method of transmission over the Internet or electronic storage is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking "unsubscribe"
- Opt out of SMS messages by replying STOP
- Request information on how your data is processed
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website with the updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Sky Force Logistics (a DBA of Immensity Solutions LLC)
Phone: 321-788-3405
Email: info@skyforcelogistics.com
Address: 14100 Thermal Dr, Apt 826, Austin, TX, USA 78728
By using our website and services, you consent to this Privacy Policy.